Based on a global survey of 800 CIOs and IT decision-makers, the 2021 Connectivity Benchmark Report also highlights new challenges and opportunities for businesses as they navigate a digital-first world:
Increased demands adding pressure to businesses
The last 12 months have seen a profound shift in the way people work and how organizations operate. Employees and customers alike want seamless digital experiences and expect organizations to deliver on these experiences, faster.
- New initiatives to enable success from anywhere: This past year, organizations relied on IT to support remote working and the need for increased productivity and efficiency. Migrating apps to the cloud (51%). Enabling remote working (48%) and automating business processes (47%) were cited as key initiatives organizations are focusing on for 2021. They were closely followed by using IT to create a safe working environment. Modernizing legacy systems, and integrating SaaS apps were also mentioned (each 45%).
- When demand surpasses supply: Demands on IT have increased massively. Organizations asked IT to deliver on average 30% more projects this year. A number that is constantly growing year-over-year (315 projects in 2021 compared to 242 projects in 2020). Only 37% of respondents say they delivered all IT projects last year (compared to 41% the previous year).